Refund policy
We take pride in the quality of our products. We want you to be completely satisfied with your purchase. Due to the custom nature of our products, some items are not returnable or may be subject to a restocking fee. Please fully review the product specifications to ensure your hardware will work for your project before placing your order. If you have questions or need assistance with product selection, we are here and happy to help. You can reach us by email at team@sandiegohardware.com, by phone at 1.858.576.1892, or visit our San Diego showroom.
Each item will have its return policy listed on its product page. If a product is subject to a restocking fee, it will be stated in the description section. Most manufacturers have a restocking fee of 20-25%. Returns of large quantities may also be subject to a restocking fee. If you have questions about a product's returnability or potential restocking fees, please contact us.
RETURNABLE PRODUCTS
Products that are returnable must be returned within 30 days in new, resalable condition and include the original, undamaged packaging. If you need to open the packaging, please do so carefully.
NON-RETURNABLE PRODUCTS
In general, the following items are not returnable:
- Made-to-order products.
- Products that have been damaged or show signs of installation.
- Products that have been damaged due to poor return packaging.
- Merchandise missing parts.
- Products shipped from overseas.
Once returned merchandise is received back to our warehouse, it becomes our property. Non-returnable items are given a second life through responsible recycling or donation whenever possible.
STARTING A RETURN OR EXCHANGE
To start a return, just use the link below. Once your return is approved, you’ll be provided with a return label and asked to send the merchandise back to us.
You are responsible for the merchandise until it is delivered to us, so please package it carefully to avoid damage in transit. If possible, pack your return in its original shipping box or a plain, sturdy cardboard box. Add packing material to protect the merchandise and securely seal the box with tape. Products that have been damaged during shipping due to poor packaging will not be eligible for a refund. Make sure any previous labels are covered or removed.
Provided return labels are uninsured. We are not liable for returns that are damaged or lost in transit. If you'd like to insure your return, you'll need to purchase and use your own shipping label through your preferred carrier.
LOG IN TO PROCESS A RETURN
SHIPPING AND DELIVERY ERRORS
REFUNDS
Please allow 7 days for your return to arrive to us. We aim to process your return within 5 business days of receiving it. You will receive an email confirmation once your return has been processed. Returns will be refunded to the original form of payment. After we issue your refund, your financial institution may take up to 7 days to credit you.