SHIPPING & DELIVERY

delivery times

Delivery times vary by manufacturer. Many products are stocked and ready to ship, while others are handmade to order and will take longer to deliver. Each product will have its estimated delivery time shown on the product page. Due dates are estimated and not guaranteed. San Diego Hardware does not have control over manufacturer delays, shipping delays, etc. We will contact you in the event that your order will be arriving later than expected.

delivery signatures

Orders over $500 will require a signature upon delivery. If when the shipping company attempts to deliver your order, you refuse delivery or are unable to receive your shipment, you are responsible for the original shipping charges and the shipping charges to send the order back to us.

Lost & Damaged Packages

Inspect your order as soon as you receive it. Any damage or problems must be reported to us within 48 hours. Please save the box and all included packaging in case a pickup or inspection is needed.

rush shipping

Rush shipping times do not include manufacturer processing times, holidays, or weekends. Next day shipping means you will receive your order one business day after the order ships. Second day shipping means you will receive your order two business days after the order ships. All lead times are estimates and are not guaranteed.

BACKORDERS

If a product is out of stock, we will reach out to you with three options to choose from. You may wait for the product and have it shipped to you once available, select a different product, or cancel the order.

where we ship

At this time we only ship merchandise to addresses in the continental United States, Alaska, Hawaii, Puerto Rico, and the US Virgin Islands. We can also ship to Canadian addresses, but these orders must be placed over the phone. For Canadian shipments there is a $50 minimum order. Please email team@sandiegohardware.com with a list of products and quantities that you would like to purchase. Also include your complete Canadian address so we can give you a shipping quote,