Frequently Asked Questions
General Showroom Questions
What are your hours?
What are your hours?
Click here for our current hours.
Do I need to make an appointment?
Do I need to make an appointment?
Nope! We happily welcome walk-ins.
Are pets allowed?
Are pets allowed?
Yes, pets are welcome as long as they are leashed or carried.
Please note: Our showroom dog is normally unleashed in our upstairs mezzanine. If you or your pet does not like dogs, please let us know before heading upstairs.
Products and Services
Is your showroom product selection the same as what's shown online?
Is your showroom product selection the same as what's shown online?
We have an extensive array of products and brands awaiting you in-store, far beyond what we showcase online. If you're local, making the journey is undeniably rewarding!
Should you have a specific product in mind, we advise reaching out to us beforehand to verify its showroom availability. While our in-store inventory boasts thousands of items, we do not carry everything. Additionally, some products featured online may not have debuted on our showroom floor yet.
Do you carry anything in stock?
Do you carry anything in stock?
We have over 2,000 cabinet hardware options available in-stock on our showroom floor as well as a 4,000 square foot warehouse stocking additional items of door hardware, hinges, accessories, and more.
If there is a particular product you are hoping to purchase, we recommend calling ahead to confirm its inventory status
Can I get free samples in-store?
Can I get free samples in-store?
Products eligible for our free samples program ship directly from the manufacturer to you. If you'd like to take something home with you same-day, we recommend shopping our in-stock products and returning anything you don't want to keep within 30 days. You can read more about our free sample program here.
Do you carry replacements for furniture hardware?
Do you carry replacements for furniture hardware?
No. Furniture manufacturers typically have their knobs and pulls custom made, making it very difficult to find replacements. We'd recommend reaching out to the furniture manufacturer if possible.
Do you offer site visits?
Do you offer site visits?
Site visits are available for large projects. Please contact us for more information.
Do you provide installation?
Do you provide installation?
We do not offer installation services, but we have a carefully vetted list of installers here.
Can you ship orders directly to my home or project site?
Can you ship orders directly to my home or project site?
Yes- Orders can be shipped to your desired address.